Ivy Casino Privacy Policy and Data Protection

At Ivy Casino, we take your privacy and data security very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. Ivy Casino is committed to being transparent about it’s data practices and to complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We collect various types of information to provide and improve our services. The data we gather falls into the following categories.

How We Use Your Information

We process your personal data for the following purposes: to create and manage your player account, to process deposits and withdrawals, to verify your identity and comply with legal and regulatory requirements including KYC and AML, to provide customer support and respond to your inquiries, to send you promotional offers and updates only with your consent, to monitor for fraudulent or suspicious activity, and to improve our website and services through analysis of user behaviour.

All data processing is carried out in accordance with applicable laws and regulations, and we only retain your information for as long as necessary to fulfil these purposes.

Data Security

Protecting your data is a top priority at Ivy Casino. We implement a range of technical and organisational measures to safeguard your personal information, including 256-bit SSL encryption which ensures all data transmitted between your device and our servers is encrypted, secure servers hosted in protected environments with restricted access, firewalls and intrusion detection systems to prevent unauthorised access, and regular security audits conducted to identify and address potential vulnerabilities. While no system is completely immune to threats, we continuously update our security protocols to maintain the highest level of protection.

Sharing Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your information with trusted partners in the following circumstances: with payment processors to handle deposits and withdrawals securely, with identity verification providers to confirm your identity and prevent fraud, with regulatory authorities where required by law or for compliance with licensing obligations, and with professional advisors including legal and accounting professionals when necessary. All third-party service providers are contractually obligated to keep your data confidential and to use it only for the specific purposes we authorise.

Your Rights

Under UK data protection law, you have several rights regarding your personal information. These include the right to access, which means you can request a copy of the personal data we hold about you; the right to rectification, allowing you to correct inaccurate or incomplete information; the right to erasure, enabling you to ask us to delete your data subject to legal obligations; the right to restrict processing, so you can limit how we use your data in certain circumstances; the right to data portability, giving you the ability to request your data in a commonly used format; the right to object, allowing you to object to processing for marketing or other legitimate purposes; and the right to withdraw consent, meaning you can withdraw your consent for marketing communications at any time. To exercise any of these rights, please contact our Data Protection Officer using the details provided at the end of this policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyse how our website is used. Cookies help us remember your preferences, keep you logged in, and show you relevant content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. This includes maintaining records for regulatory compliance, fraud prevention, and dispute resolution. When data is no longer needed, we securely delete or anonymise it.

International Data Transfers

As an online casino operating internationally, your data may be transferred to and processed in countries outside the United Kingdom. We ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with UK data protection standards.

Children’s Privacy

Ivy Casino does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly. All players must be of legal age to gamble in their country of residence.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Our Data Protection Team

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please do not hesitate to contact us. You can reach us by email at [email protected], through our Live Chat available 24/7 on our website, or by postal mail at Ivy Casino, Betable Ltd. Our dedicated Data Protection Officer is available to assist you with any privacy-related matters and will respond to your inquiry as quickly as possible.

Thank you for trusting Ivy Casino with your personal information. We are committed to protecting your privacy and ensuring a safe and secure gaming environment for every player.